SARI, N. I.; RAHAYU, S.; WIBISONO, M. G. Pengaruh Kualitas Pelayanan terhadap Kepuasan Pelanggan di Bella Hotel Surabaya. JPNM Jurnal Pustaka Nusantara Multidisiplin, [S. l.], v. 4, n. 2, 2026. DOI: 10.59945/jpnm.v4i2.1179. Disponível em: https://journalpustaka.com/index.php/jpnm/article/view/1179. Acesso em: 31 oct. 2026.