PURNAMA, J.; ANITA. Human Resource Practices for Service Excellence in the Hospitality Industry: A Systematic Literature Review. JPNM Jurnal Pustaka Nusantara Multidisiplin, [S. l.], v. 4, n. 4, 2026. DOI: 10.59945/jpnm.v4i4.1570. Disponível em: https://journalpustaka.com/index.php/jpnm/article/view/1570. Acesso em: 18 oct. 2026.